3CX Supported devices 3CX GENERAL INFORMATION 3CX is a Windows based software PBX that offers a vast assortment of customizable options and settings. This setup guide is intended to show the most basic configuration of the 3CX Phone System version 7. For more advanced configurations and features you can combine the basics included in this guide along with the 3CX documentation. Please note that Callcentric is not responsible for preventing unwanted physical or remote access your IP PBX. If your IP PBX is compromised then you will be responsible for any damage caused. Please be sure to read this guide regarding.
RESOURCES Website: Help / Support Configuring 3CX Here we will configure the 3CX IP PBX through the web interface to properly route both incoming and outgoing calls to and from Callcentric. The information presented in this guide is based on Version 7.1.3379 (FREE Edition) of the 3CX software. If you are running a different software version (or a different software edition), some of menu options and settings may be different. This guide assumes that you have installed the 3CX IP PBX and that you have administrative access to the 3CX administration web interface. NOTE: We have tested the 3cx software and found that the method it uses for call transfer is not supported by Callcentric.
You can however use call holding properly with our servers. We recommend that you read each step through in its entirety before performing the action indicated in the step.
STEP 1 Adding an extension Log into the 3CX administrative interface and click on the Extensions header, from the left side of the page. Click on the Add Extension link at the top of the loaded page. From the Add Extensions page, enter your Extension Number, name, and a password.
Once you have entered your credentials for this extension, please click on the Ok button to continue. STEP 2 Adding a VoIP Provider using the Callcentric template Next click on the VOIP Providers link from the left side of the page.
Click on the Add Provider link from the top of the loaded page. Once the Add VOIP Provider Wizard page loads enter callcentric in the Name Of Provider field. You may now choose to configure a Generic VoIP Provider or use the Callcentric template. If you wish to use the Callcentric template then continue with this step, otherwise go to step 2a. Once you have made your choice please click on the Next button to continue. You will now be provided with the ability to configure the servers which you connect to.
You may click Next as these settings have already been filled in as shown below. Once you have looked over this information you may continue on to Setp 3 by clicking Next.
STEP 2a Adding a VoIP Provider manually We will now configure a Generic VoIP Provider. Please select this option and then click Next. On the next page, please enter the following as indicated on the images below: SIP server hostname or IP callcentric.com SIP server port 5060 Outbound proxy hostname or IP callcentric.com Outbound proxy port (default is 5060): 5060 Once done click Next to configure the account details. STEP 3 Configuring account details On the loaded page, click next again. You will now be required to enter your account information. As indicated in the picture below, please enter the following: External Number This is either the default extension 1777MYCCID OR 1777MYCCIDEXT, where 1777MYCCID is the 1777 number assigned to you by Callcentric and EXT is the three digit extension you are trying to register this UA to. For example: 4101 would register to extension 101 on account 4.
You cannot register to your account using only the extension number. Authentication ID This is either the default extension 1777MYCCID OR 1777MYCCIDEXT, where 1777MYCCID is the 1777 number assigned to you by Callcentric and EXT is the three digit extension you are trying to register this UA to. For example: 4101 would register to extension 101 on account 4. You cannot register to your account using only the extension number. Authentication Password Enter your extension SIP Password here.
Your extension SIP password is the password you created for the extension you are trying to use. You may edit the SIP password you wish to use in by logging into your My Callcentric account and clicking on the Extension menu link and then modifying the appropriate extension. You may then set the Maximum simultaneous calls value to 3. Only users who are sure of what they are doing should change this value. Once done click Next. STEP 4 Adding an Inbound rule You will now be required to configure the inbound routing for incoming calls.
You may send incoming calls to any pre-configured location such an extension or an IVR, among other choices. Here we select the extension created earlier as an example.
Once done click Next to continue configuring your 3CX system. STEP 5 Adding an Outbound Rule Next, you will be prompted to configure an Outbound Rule for the VoIP provider.
By default, the name of the rule should be set to Rule for callcentric. Please ensure that the Calls to Numbers starting with field is blank. You may of course change this later to any number you wish. By doing so an extension would need to dial the set number on an outbound call, for example a popular qualifier is often the number 9. To save your Outbound Rule and complete setup, please click on the Ok button. Rule Name Rule for callcentric Calls to Numbers starting with (Prefix) STEP 6 Line Status Once you have successfully configured your 3CX phone system, you can click on the Port/Trunk Status link on the left side of the page to see if the PBX is registered normally.
If there are problems with Registration please double check the logs to see the exact reason why 3CX is not registering normally to the Callcentric servers. STEP 7 Configuring advanced settings You can now configure advanced settings for the Callcentric trunk just configured. Ere we will configure the registration and codec settings. Please click on the VoIP Providers link from the left side of the page and then select the Callcentric configuration and click Edit Provider followed by selected the Advanced tab. We will first configure the Registration Settings.
Please make sure the following is set: Time between registration attempts (in seconds) 3600 Require (optionally: authorized) registration for Both in-out calls Which IP to use in 'Contact' field for registration Internal We will then configure the assigned codecs. Under the Codec Priorities section please make sure that the following codecs are active: G.711U-law G.711A-law GSM-FR Once done click Ok to save your changes. You may double check the Port/Trunk Status to make sure that your registration continues to operate normally. Your 3CX7 system should now be properly configured to work with the Callcentric services. STEP 8 Configure and test UA (User Agent). Choose your desired UA. Use the IP address or hostname for your 3CX phone system along with '100' (the extension created earlier which is the username) and the password for the 100 extension to connect to your 3CX phone system.
Next you will want to try placing test calls to and from your 3CX phone system using the UA currently connected to your newly created extension (100). Once you have associated your UA to your 3CX phone system, you can make a test call to 7, or if you are signed up for one of Callcentric's rate plans you can place a call to a traditional landline or mobile phone by dialing either: 1 + the area code and number for calls to the US Or 011 + the country code, area code, and number for calls worldwide (you may also use 00 instead of 011). To test inbound calls from Callcentric to your 3CX installation, follow the directions listed.
. Ensure that 3CX v15 was installed to your Windows or Linux server and that you are able to access the login screen using the FQDN/IP address and port number you specified during setup. After logging in as an administrator, configure your SIPTRUNK.com trunk by clicking on the 'SIP Trunks' button found on the left toolbar. Click on the blue '+ Add SIP Trunk' button at the top of the new panel and select 'Generic' under Country, 'Generic SIP Trunk' under Provider, and then put your Trunk # under 'Main Trunk No.'
. At this stage, many of the configuration settings have automatically been filled in for you, but it is still necessary to configure your account based on your needs.
Most specifically:. Registrar/Server/Gateway Hostname or IP: gw1.siptrunk.com and port 5060.
Outbound Proxy: Leave blank, leaving port number at 5060. Number of SIM Calls: Default is 10, but needs to be adjusted for the number of channels you have purchased or plan to use with this system. Type of Authentication: ' Register/Account Based.' .
Authentication ID (aka SIP User ID): Enter your Trunk # here. Authentication Password Enter your Trunk's password here. Main Trunk No: Trunk #. After you click 'OK' at the top and the trunk is registered, you will need to register another trunk to gw2.siptrunk.com. To accomplish this, you will need to contact SIPTRUNK support at 800-250-6510 and request a 'Secondary Trunk' be added to your existing trunk. Once done, your trunk will appear as follows.
The secondary trunk will have a different trunk number, but the same password. Follow the steps from Step 4 to register this secondary trunk replacing the 'Authentication ID' with the new trunk number, and the 'Registrar/Server/Gateway Hostname' with gw2.siptrunk.com. After you have your secondary trunk successfully registered, your SIPTRUNK trunk should look like this. You can now add DIDs into your configuration and route them to extensions, queues, ring groups, etc. Do this by clicking on the 'DIDs' tab on the trunk page. Then click '+ Add DID.' Note: Be sure to include an '.'
before your 10-digit DID. Ex: Use '.' instead of '.' . After adding your DID(s), you can then setup inbound routes. Click on 'Inbound Rules' on the left toolbar, then click '+ Add DID Rule.'
Here, you can name the rule, select the DID you would like to rule to respond to, and then decide what extension, outside number, etc. You want it to route to.
In this example, my DID routes to extension 002, during and outside of office hours. In order to enable outbound calling, you will also need to configure a handful of Outbound Rules. Click on 'Outbound Rules' on the left toolbar and for each of the following screenshots, create a new rule by clicking '+ Add.' Be advised, it is very important that the SIPTRUNK.com trunk you configured earlier is selected as the 1st route.
Once you have duplicated the information seen in the screenshot, click 'OK' at the top to save. For general dialing of 11-digit North American numbers, this route will take the number and route it directly to SIPTRUNK.com. For general dialing of 10-digit North American telephone numbers, this route will route dialed numbers with a length of 10 digits and add a '1' to the front of the number. Then it will route to SIPTRUNK.com. Pay special attention to the 'Prepend' column.
For Emergency Calling, this route will take all calls that begin with a '9' and are 3-digits in length. These calls will then be routed to SIPTRUNK.com. For International Calling, this route will take all calls that begin with '011' or the Interntional Exit code, and then send that call to SIPTRUNK.com after stripping the first the digits (011) from the number. Specifically, notice the '3' under the 'Strip Digits' column.